Refund policy

Returns & Refunds: Due to the perishable nature of our cookies, all sales are final. We do not accept returns or exchanges and do not offer refunds for change of mind, taste or texture preferences, carrier delays, or orders that cannot be delivered due to an incorrect or incomplete address provided at checkout.

If your order arrives damaged, incorrect, or there is an issue caused by Nova Cookies, please contact us within 24 hours of the delivery arrival. Please include your order number and clear photos of the cookies, packaging, and shipping box so we can review the issue. Requests submitted more than 24 hours after delivery may not be eligible for a resolution.