How big are Nova Cookies?
Each cookie weighs approximately 4.8–5.5 oz (136–156 g), depending on the flavour and toppings. They’re thick, generously loaded, and baked fresh for the ultimate cookie experience.
How will my cookies be packaged?
Local Pickup & Canada Shipping
Your cookies will be beautifully packaged in our signature pink Nova Cookies gift box.
U.S. Shipping 🇺🇸
To help protect your cookies during their longer journey, U.S. orders are individually vacuum sealed and packed in our insulated shipping packaging inside a sturdy corrugated shipping box. For the best experience, enjoy upon arrival or freeze for later.
How should I store my cookies?
For the best taste and texture, store your cookies in an airtight container at room temperature and enjoy within a few days. For longer storage, freeze them in an airtight container or freezer-safe bag and warm them up whenever you’re ready to enjoy!
How do I warm up my cookies?
For that fresh-baked experience, warm your cookie in the microwave for a few seconds or pop it in the oven until warm and gooey.
Do you ship across Canada and USA?
Yes! Nova Cookies ships across Canada and USA so you can enjoy your favorites delivered right to your door.
When will my cookies be shipped?
We ship all orders on Mondays. Orders placed by Friday at 11:00 PM EST will ship the following Monday. Orders placed after the Friday cutoff will ship the next available Monday.
Do you accept returns or exchanges?
Because our cookies are perishable food products, we do not accept refunds, returns or exchanges. If there's an issue with your order, please contact us and we'll be happy to help.
Do your cookies contain allergens?
Our cookies may contain allergens such as milk, eggs, gluten, wheat, soy, peanuts, and tree nuts.
Can I send Nova Cookies as a gift?
Absolutely! Nova Cookies make a sweet gift for birthdays, celebrations, thank-yous, or just because.